Terms and Conditions
 

Welcome to KKTS! Please note that by making a booking for any of our weekly textiles clubs, weekend clubs, holiday clubs, workshops, private lessons or courses, you are agreeing to the terms and conditions outlined below. We kindly ask that you read them carefully before making a booking.

 

Bookings and Payment:

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To book a slot for our textile club, course or workshop, please visit our website kkts-textilestudio.co.uk. Private lessons can be booked by phone or email. We kindly request you to provide accurate information on the bookings page, including a current email address, emergency contact phone number for the parent/guardian, and detailed information on any allergies, medical conditions, and special educational needs of the attendee.

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Customers can only pay by bank transfer. Cash and cheques will not be accepted. Once the booking form is complete, customers will receive an email containing payment information.

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Although KKTS tries to ensure all children have a place on the textile clubs, if a particular club, course or workshop becomes fully booked customers will have the option to be placed on a waiting list.

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Bookings will typically open on the website kkts-textilestudio.co.uk two weeks prior to the start of the first session and this date will be communicated to parents/guardians through either school parentmail, personal email, newsletters or flyers.

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Collections from after school clubs and workshops:

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Please note that it is the responsibility of the parent or guardian to collect their child from the after-school textile club on time. Late collections will incur additional charges. If you wish for someone else to collect your child, please inform Hanim via email or phone call at 07958445231

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Cancellations and Refunds:

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After a booking and payment has been made the customer has a cooling off period of 7 working days to make a cancellation if they so wish in accordance with Consumer Protection (Distance Selling) Regulations 2000. A full refund will be provided if the request is made within 7 days of the initial booking.

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Customers are given the opportunity to cancel their booking up until 24 hours prior to the course start date to receive a full refund. If a customer cancels within the 24 hour period then no refund will be issued. 

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To cancel a booking customers can email kustomizekoko.textilestudio.ltd@gmail.com or use the contact form on the website. 

Tutors will try their best to catch up children who miss club sessions so that their art work is completed to the best standard possible. No refunds are given for missed sessions.

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If for any reason a session is cancelled by KKTS, for example due to tutor illness, then alternative class options will be given to the customer or a credit issued. If a session is cancelled due to unscheduled venue closures, for example in poor weather conditions, or if the venue decide to cancel a session, then alternative class options will be given to the customer or a credit will be issued. No refund will be given.

Private clients may cancel a lesson 24 hours prior to the lesson with no charge applicable. However, if a client cancels a lesson after the 24 hour period then the full lesson fee is applicable.

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Clothing:

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At KKTS, we understand the importance of protecting your child's clothing during our textile sessions. While our tutors will do their best to prevent any damage to clothing, we cannot accept responsibility for any damage that may occur before, during, or after our sessions. We appreciate your understanding and cooperation in this matter.

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Concerns or complaints:

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If you have any concerns or issues related to the services provided by KKTS, please feel free to get in touch with Hanim at kustomizekoko.textilestudio.ltd@gmail.com or by phone on 07958445231. Our team is always ready to assist you in any way we can.